Delivery Information
We offer a FREE next working day delivery service
(Monday – Friday) for orders over £50 (that have been placed before the 3.30pm cut off time.)
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*SHIPPING CHARGES WILL BE REMOVED AT CHECKOUT AFTER YOU HAVE ENTERED YOUR DELIVERY ADDRESS
Deliveries are performed by our own vans. All our vehicles have euro 6 engines, making them cleaner for the environment. They are also refrigerated to ensure your products stay fresh in transport.
The cut-off time for orders placed on Fridays for Monday delivery is 5pm.
We don’t deliver on weekends.
All deliveries will take place between 6.30 am and 3.30pm
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*Minimum order value £9.99 before Vat is added
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LOCALISED DELIVERIES
FOR SELECTED DAYS
LOCALISED DELIVERIES IN THESE AREAS ARE FREE FOR SELECTED DAYS
*MINIMUM ORDER VALUE £60.00
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The cut off for localised delivery is 11.59pm the day before your zones' designated delivery day.
Once you’ve placed your order
it can be tracked live.
You’ll receive 3 update emails from us; the first one will confirm your order. The second will be sent the day before the delivery as a reminder. Finally, we will send you one last email on the delivery day, 30 minutes before our driver arrives at your door.
LONDON & GREATER LONDON DELIVERY
£10 MINIMUM ORDER VALUE DELIVERY FREE OVER £50
*The delivery charge will be discounted/removed after you have entered your address at checkout automatically or by signing into your account.
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**The free delivery only applies if your order exceeds £50.00 after the discount has been applied and before any Vat has been added.
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The cut off for London & Greater London delivery is 3.30pm the day before your chosen delivery day.
Deliveries outside of London and Greater London will
be shipped on the next working day (after payment is received) using DPD courier services.
Please allow 1/2 working days to receive your order.
However we will do our best to ensure all orders placed before 1.30pm are delivered the next working day.
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Delivery costs will be calculated at checkout based on
the size & weight of your order and the delivery postcode.
​The rule for calculating these costs are as follows:
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Order weight: 0.00 - 5.00kg = £6.95 (Incl Vat)
Order weight: 5.01 - 10.00kg = £7.95 (Incl Vat)
Order weight: 10.01 - 15.00kg = £8.95 (Incl vat)
Order weight: Over 15kg = £8.95 + 25p per kilo (Incl Vat)
If your order is over the value £300.00 before Vat is applied
please call our sales line for information on our pallet service.
We are unable to ship to the following postcodes:
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AB31-35, AB41-54, AB36-38 AB55-56, FK17-21, G83, GY9,
HS1-9, IV (all), KA27, KA28, KW10-14, KW15-17, PA20-78,
PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH24-44, PH49-99, ZE (all)
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Please note that all chilled items are packed in a cool bag or box with the addition of ice packs which will keep the products fresh during transport.
MAINLAND UK
DELIVERY
NEXT DAY PALLETISED TRADE DELIVERY
MINIMUM SPEND £300 (FREE DELIVERY OVER £500)
Large deliveries outside of London and Greater London can be palletised and shipped on the next working day.
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Available for our registered Trade Account holders only, please visit our trade enquiry page.
£300 minimum spend with a £25 surcharge for orders with a net value of between £300 and £500. Orders over £500 net value qualify for free delivery.
Next day delivery for orders placed before our 3pm cut off, available Monday to Friday.
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If you are located outside of London and as our courier is unable to accept foodservice items that exceed 20kg, which may include glass items and oils, this palletised service is ideal for these products.
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We are unable to ship to the following postcodes:
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AB31-35, AB41-54, AB36-38 AB55-56, FK17-21, G83, GY9,
HS1-9, IV (all), KA27, KA28, KW10-14, KW15-17, PA20-78,
PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH24-44, PH49-99, ZE (all)
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Please note that all chilled items are packed in a cool bag or box with the addition of ice packs which will keep the products fresh during transport.
CLICK & COLLECT
you are very welcome to click & collect from our depot in Croydon, free of charge.
If you would rather collect your order free of charge, you can do so from our Depot in Croydon, just select 'Click & Collect' at checkout.
You can then collect your order any time during our Depot's opening hours, simply select a convenient date and time slot at checkout.
You will receive an email once your order is ready for collection.
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Click & Collect hours:
9am – 4pm Mon-Fri
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Pickup location: MARCO ALIMENTARI LTD
Unit 4 Valley Point Industrial Estate
Beddington Farm Road
Croydon
Surrey
CR0 4WP
United Kingdom
DAMAGED GOODS
If any of your products are damaged in any way upon receipt, please call us or email us immediately.
Please send an image of the damaged product along
with your order number and an explanation of the
problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
Please, contact us before you send the product;
By phone number: 02086849100
By email: info@marcoalimentari.co.uk
Send the product in its original packing to:
Unit 4 Valley Point Industrial Park
Croydon
Surrey
CR04WP
RETURNS
We want to provide a seamless experience to all of our customers, so if you are not entirely satisfied with your purchase or want an exchange, you can do so within 7 days
of receipt of goods. Shipping charges incurred in connection with the return of a product are non-refundable.
To be eligible for a return, please make sure that:
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The product is in its original packaging and remains unopened​.
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The product is within its 'use by date' at the time of return​.
Products that do not meet these criteria will not be considered
for a refund.
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* Please note we are unable to accept returns of fresh products such as sausages, mozzarella or cold meats.
COVID 19 UPDATE
The safety of our staff and customers is paramount to us. Therefore, we have made some necessary
changes to our deliveries in line with the Government guidelines and kindly ask for your collaboration.
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Contact–Free delivery; Our drivers will only leave goods at your doorsteps or outside flats and
apartments and will not enter your premises.
Proof of identity; Our drivers will no longer be asked to collect signatures for goods delivered.
Instead, they will ask for a name to verify the delivery has taken place correctly.
Buy responsibly; We reserve the right to issue refunds to anyone suspected of over-ordering.
Please order only what you need.
Special assistance; If you require special assistance or are self-isolating please let us know by
calling our customer service on 020 8684 9100 (Mon-Fri 8am - 5pm).
Alternatively, you can send us a message using our chat.
Stock; Our product lines are monitored daily, so please check back regularly as out of stock
products are continually being re-stocked.
Stay safe – Stay Home