Delivery Information

 

COVID-19 UPDATE

The safety of our staff and customers is paramount to us. Therefore, we have made some necessary changes to our deliveries in line with the Government guidelines and kindly ask for your collaboration.

Contact – Free delivery; Our drivers will only leave goods at your doorsteps or outside flats and apartments and will not enter your premises.

 

Proof of identity; Our drivers will no longer be asked to collect signatures for goods delivered. Instead, they will ask for a name to verify the delivery has taken place correctly.

 

Buy responsibly; We reserve the right to issue refunds to anyone suspected of over-ordering. Please order only what you need.

  

Special assistance; If you require special assistance or are self-isolating please let us know by calling our customer service on

020 8684 9100 (Mon-Fri 8am - 5pm). Alternatively, you can send us a message using our chat. 

 

Stock; Our product lines are monitored daily, so please check back regularly as out of stock products are continually being

re-stocked .

 

Stay safe – Stay Home

Delivery area

Our food delivery service is available within London and the M25.

At this stage we don’t offer delivery outside of this area for online orders. However outside distribution can be arranged at a charge by calling our sales line on 02086849100 (Mon-Fri 8am-5pm).

All our vehicles have euro 6 engines, making them cleaner for the environment. They are also refrigerated to ensure your products stay fresh in transport.

Delivery times

 

We offer a FREE next working day delivery service (Monday – Friday) for orders over £125.00 that have been placed before the 3.30pm cut off time.

 

The cut-off time for orders placed on Fridays for Monday delivery is 5pm.

 

We don’t deliver on weekends.

 

All deliveries will take place between 6.30 am and 3.30pm

 

Delivery Costs

Track your order

Once you’ve placed your order it can be tracked live. You’ll receive 3 update emails from us; the first one will confirm your order. The second one will be sent the day before the delivery as a reminder. Finally, we will send you one last email on the delivery day, 30 minutes before our driver arrives at your door.  

Refunds and Exchanges

We want to provide a seamless experience to all of our customers, so if you are not entirely satisfied with your purchase or want an exchange, you can do so within 3 days of purchase. 


To be eligible for a return, please make sure that:

 

  • The product was purchased in the last 3 days.

 

  • The product is in its original packaging.

 

Products that do not meet these criteria will not be considered for return.
 

 

Please contact us before you send the product;
 

By phone number: 02086849100
By email: info@marcoalimentari.co.uk

 

 

Send the product in its original packing to:
 

Unit 4 Valley Point Industrial Park
Croydon
Surrey

CR04WP


 

Shipping charges; Shipping charges incurred in connection with the return of a product are refundable.

 

Damaged items; If you received a damaged product, please notify us immediately for assistance.


Sale items; Sale items can be refunded.


 

Contact us


If you have any questions about our returns and refunds policy, please contact our customer service;


By phone number: 02086849100
By email: info@marcoalimentari.co.uk

©2019 by Marco Alimentari Ltd (6534494)

020 8684 9100

Unit 4 Valley Point Industrial Estate, Croydon, Surrey CR04WP